Ndi Filip Alza.cz imagwiritsa ntchito luntha lochita kupanga lotchedwa Alzee kuti lithandizire zopempha zamakasitomala. Izi zimafulumizitsa kulumikizidwa kwa kuyitanira makasitomala mwachindunji kumagulu apadera ogwira ntchito omwe amatha kuthana ndi zofunikira zawo moyenera. Alzee akhoza kuyankha mwachindunji mafunso omwe amapezeka kwambiri, monga maola otsegulira nthambi.
Alza.cz imagwiritsa ntchito luntha lochita kupanga pakusamalira makasitomala kwa nthawi yoyamba. Loboti ya Alzee idapangidwa kuti izithandizira sitolo yayikulu kwambiri yaku Czech kufulumizitsa komanso kukonza zopempha zamakasitomala. Kukhazikitsa kolimba kudatsogoleredwe ndi miyezi isanu ndi umodzi yachitukuko ndi kuyesa, kuphatikiza mafoni masauzande angapo oyesa. Alzee ndiye mawu oyamba omwe amalandila mafoni obwera makasitomala.
"Tithokoze Alzee, makasitomala akamayimbira makasitomala athu, amayitanidwa mwachangu komanso mosavuta kwa wogwiritsa ntchito yemwe amatha kuthana ndi pempho lawo panthawi yomwe wapatsidwa," adatero. akufotokoza Tomáš Anděl, wotsogolera ntchito za Alza.cz ndipo akuwonjezera: "Atalumikiza foniyo, Voicebot imafunsa kasitomala kuti afotokoze m'chiganizo chimodzi zomwe akufunikira thandizo, ndipo atatsimikizira kuti adazindikira pempholo, amawagwirizanitsa ndi mnzake woyenera kwambiri. Izi zimathetsa kufunika kolowetsa nambala ya gulu lofunsira pa kiyibodi ya foniyo."
Pakadali pano, loboti imatha kuzindikira zifukwa zopitilira 40 zoimbira foni ndipo, malinga ndi iwo, imalumikiza mafoni kumagulu apadera ogwira ntchito. Funso lokhudza maola otsegulira nthambi iliyonse litha kuyankhidwa mwachindunji popanda kufunikira kolumikizana ndi woyendetsa amoyo. Panthawi imodzimodziyo, kampaniyo ikugwira ntchito yopititsa patsogolo chitukuko chake ndipo pang'onopang'ono idzakulitsa gulu la mafunso omwe angathe kuthetsa kwa makasitomala. Amayembekeza kuti nyengo yogula isanakwane Khrisimasi ikuyandikira, pomwe makasitomala amayenera kuthana ndi zomwe akufuna mwachangu komanso mosavuta.
Ogwiritsa ntchito malo oimbira mafoni a e-shop yayikulu kwambiri yaku Czech amatha kukhala okhazikika pazinthu zinazake motero amathetsa kuchuluka kwa zopempha zamakasitomala akangokumana koyamba. "Kuti tisunge malo oyamba pamsika wa e-commerce, tiyenera kubwera ndi zatsopano osati pazogulitsa zathu zokha, komanso mbali yothandizira makasitomala. Ogwira ntchito athu amayang'ana mafunso zikwi zitatu ndi theka kuchokera kwa makasitomala tsiku lililonse, mpaka 10 mu nyengo yapamwamba Khrisimasi isanachitike. akuganiza Mngelo.
Roboti ya Alzee sikuti imangogwira mafoni pamakina othandizira makasitomala, koma nthawi yomweyo nzeru zopangapanga zimasankha mafunso olembedwa ndi zopempha zamakasitomala kuchokera pamitundu yapaintaneti ndi ma adilesi a imelo. Chifukwa cha izi, akatswiri osati othandizira makasitomala, komanso ochokera m'madipatimenti ena akampani amatha kuwasamalira mwachangu. Milandu yopitilira 400 yakonzedwa kale motere.
Panthawi ya chitukuko cha Alzee, gulu lapadera la call center, pamodzi ndi othandizira teknoloji, oyambitsa AddAI.Life ndi Vocalls, adayimba mafoni masauzande angapo kuti luntha lochita kupanga lizitha kuchitapo kanthu pazochitika zosiyanasiyana momwe zingathere panthawi yoyimba ndi kasitomala. . Komabe, e-shop imazindikira kuti pakhoza kukhala zochitika zomwe kasitomala angathetsere mosavuta ndi munthu, choncho n'zotheka kupempha kuti asamutsire kwa wogwiritsa ntchito panthawiyi.
“Kugwira ntchito ndi Alza kwakhala maloto anga kwa zaka zingapo, motero ndine wokondwa kuti zidakwaniritsidwa. Pulojekiti ya Alzee ndi yosangalatsa kwambiri ponena za kugwirizanitsa ndi kasamalidwe, monga ogwira nawo ntchito angapo amagwira ntchito pamodzi. Ndikukhulupirira kuti ogwiritsa ntchito ndi anzawo adzalandira Alzee. Pambuyo pa chitukuko chovuta, gawo lovuta mofanana likutiyembekezera, mwachitsanzo, nthawi yomwe polojekitiyi itangokhazikitsidwa. Pochita izi, zidzadziwikiratu zomwe zimafunikira komanso momwe makasitomala enieni adzalumikizirana nazo. Tiyang'ana pa zomwe tapeza, zomwe tidzasanthula ndikuzitengera, tidzasinthanso wothandizira. " Akutero Jindřich Chromý, woyambitsa nawo komanso CEO wa AddAI.Life.
"Alza watidabwitsa kuyambira pomwe tidayamba mgwirizano ndi masomphenya ake, omwe amayesetsa kukankhira makasitomala kupitilira zomwe zili masiku ano. Izi zinali zosangalatsa kwa ife komanso nthawi yomweyo vuto lalikulu la voicebot yathu. Kufikira payekha kwa kasitomala aliyense ngakhale panthawi yamakampeni akulu akulu, komanso zomwe zimafunikira pa voicebot, luso lake, mawu ake komanso chifundo. Ngakhale voicebot ingathandize kukumbutsa makasitomala kuti achoke muzochitika zosasangalatsa. Pomaliza, chidwi cha gulu lonse, kufunitsitsa kupititsa patsogolo ma voicebots pamodzi ndikulimbikitsa zomwe mwapeza. " ndemanga Martin Čermák, woyambitsa nawo ndi CTO wa Vocalls.
Alzee ndi kuphatikiza kwa mayankho osiyanasiyana odzipangira okha komanso luntha lochita kupanga. E-shop ikuyembekeza kuti, chifukwa cha kuphunzira pang'onopang'ono, ntchito yake ipitilira kukula. Pakali pano ku Alza, amathandiza ndi mafoni otuluka ndi obwera, mitundu imalandira zopempha zolembedwa ndikuthandizira kuyankha, kapena kutumiza kumagulu apadera. Izi zimalola anzake aumunthu kuthana ndi zopempha za makasitomala mofulumira komanso mogwira mtima.
Aa, ndichifukwa chake posachedwapa ndakhala ndikusokonezeka ndi maimelo otsutsana ndikamayitanitsa katundu yemwe mulibe. Nthawi zina zimamveka ngati ADHD kuphatikiza ndi distractibility ndi wofatsa schizophrenia. Kuphatikiza ngale zotere, Alza atandilonjeza kubweretsa malonda mu Seputembara 2019.